Q. How long will it take to receive my order?
A. Most orders ship within 1–3 business days. Monthly Edition orders are roasted and shipped after the one-week pre-order period at the end of each month.

Q. Do you ship internationally?
A. Yes, we currently ship to [list of available countries]. Shipping rates and delivery times are calculated at checkout.

Q. How should I store my coffee?
A. Keep your coffee in a cool, dry place away from direct sunlight. For maximum freshness, we recommend sealing it airtight and storing it in the freezer.

Q. Are your drip bags and instant coffee specialty grade?
A. Yes. All of our products are made from specialty-grade coffee beans and go through the same strict quality control as our whole beans.

Q. Are your coffees roasted specifically for filter or espresso?  

A. We use an omni-roast approach, meaning each coffee is roasted to perform well across all brew methods whether you prefer filter, espresso, or anything in between.

Q. Do you provide brewing guides?

A. Yes. We offer two types of guides: one for precise brewing with scales, and another for simple, no-fuss methods. You can find them on our Brewing Guide page.

Q. Do I have to follow the guide exactly?

A. No. Our guides are there to help you, but coffee brewing is personal, we encourage you to adjust according to your taste.

Q. What is the Monthly Edition?
A. Once a month, we release a single, carefully chosen coffee roasted just once and never repeated. Pre-orders are open for one week at the end of the month, after which we roast fresh and deliver it straight to your door. Each release is unique, limited, and gone before the next month begins.

Q. What’s the difference between Familiar, Vibrant, and Expressive?A. Coffee has a wide range of flavours, and everyone’s taste is different. To help you find your favourite style more easily, we’ve grouped our coffees into three simple profiles:

• FAMILIAR - Smooth, comforting, and easy to drink.
• VIBRANT - Bright and juicy with fruit-forward flavours.
• EXPRESSIVE - Fermentation-driven, complex, and full of character.